jlibet Privacy Policy

1 Introduction and Scope

jlibet is an online gaming platform serving Filipino players across the Philippines. In operating the jlibet platform — including the website at jlibet.cam, all game lobbies, the jlibet Wallet, sports betting services, bingo, bombing fishing, and customer support channels — we necessarily collect and process personal information about the individuals who use those services.

This Privacy Policy applies to all personal data collected through the jlibet platform, regardless of the device or connection method used to access it. It applies to registered players, prospective players who have begun but not completed registration, and visitors who browse the jlibet website without registering.

This policy should be read alongside the jlibet Terms & Conditions and Responsible Gaming Policy, both of which contain additional provisions relevant to data use in those specific contexts.

2 Data Controller Information

For the purposes of the Republic Act No. 10173 (Data Privacy Act of 2012) and its implementing rules and regulations, jlibet acts as the personal information controller with respect to the data of its players and website visitors.

All data privacy inquiries, requests to exercise data subject rights, and complaints regarding jlibet's data handling practices should be directed to the jlibet Data Privacy team through the contact channels listed in Section 15 of this policy.

3 Personal Data We Collect

The categories of personal data that jlibet may collect about you include, but are not limited to, the following:

4 How We Collect Your Data

jlibet collects personal data through the following primary channels:

4.1 Direct Submission

When you register an account on jlibet, complete KYC verification, make a deposit or withdrawal, contact customer support, or interact with any feature of the platform that requires you to enter information, you are directly providing personal data to us.

4.2 Automated Collection

When you access the jlibet platform, our servers and analytics systems automatically collect technical data including your IP address, device identifiers, browser type and version, pages visited, session duration, and referring URLs. This data is collected via server logs, cookies, and similar technologies as described in Section 9.

4.3 Third-Party Sources

jlibet may receive personal data about you from third-party service providers in limited circumstances, including:

• Payment processors (GCash, PayMaya, BPI, BDO, Metrobank) confirming transaction details;
• KYC and identity verification service providers used to validate government-issued documents; and
• Fraud prevention and anti-money laundering screening services.

Data received from third parties is used solely for the purposes listed and is subject to the same protections described in this policy.

5 How We Use Your Personal Data

jlibet processes personal data for the following purposes:

• Account management: Creating and maintaining your jlibet account, authenticating your identity at login, and managing account preferences;
• Transaction processing: Processing deposits to your jlibet Wallet and withdrawals to your GCash, PayMaya, or Philippine bank account;
• KYC and regulatory compliance: Verifying your identity, age (21+ requirement), and source of funds in compliance with applicable Philippine law and PAGCOR requirements;
• Responsible gaming: Monitoring gaming patterns to identify potential problem gambling indicators, administering self-exclusion and deposit limit settings, and flagging accounts that may require responsible gaming intervention;
• Fraud prevention and security: Detecting and preventing unauthorised access, bonus abuse, money laundering, and other prohibited activity;
• Customer support: Responding to your enquiries, resolving complaints, and improving support quality through quality assurance review of interactions;
• Platform improvement: Analysing aggregated usage data to improve jlibet's games, features, and user experience;
• Legal obligations: Retaining records as required by Philippine law and cooperating with regulatory authorities where legally required; and
• Marketing: Sending promotional offers, bonus notifications, and jlibet news to players who have consented to receiving such communications.

6 Legal Bases for Processing

Under the Data Privacy Act of 2012, jlibet relies on the following lawful bases when processing your personal data:

• Contractual necessity: Processing required to perform the contract between you and jlibet — including operating your account, processing transactions, and providing access to games;
• Legal obligation: Processing required for jlibet to comply with applicable Philippine laws, including anti-money laundering regulations, PAGCOR requirements, and tax obligations;
• Legitimate interests: Processing undertaken for jlibet's legitimate business interests where those interests are not overridden by your data protection rights — including fraud prevention, platform security, and analytics; and
• Consent: Processing based on your freely given and informed consent — specifically, the sending of marketing communications.

7 Sharing Your Personal Data

jlibet does not sell, rent, or trade your personal information. We share personal data with third parties only in the limited circumstances described below:

7.1 Payment Service Providers

To process deposits and withdrawals, jlibet shares relevant transaction and account data with GCash, PayMaya, BPI, BDO, Metrobank, and other integrated payment processors. These providers operate under their own privacy policies and are subject to Philippine financial regulations.

7.2 KYC and Compliance Providers

To fulfil our identity verification obligations, jlibet may share identity documents and personal data with third-party KYC verification providers. These providers are bound by contractual confidentiality obligations and process data only for the purpose of verifying your identity.

7.3 Regulatory Authorities

jlibet may disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, the Bureau of Internal Revenue (BIR), or other Philippine regulatory authorities where we are legally required or permitted to do so.

7.4 Law Enforcement

In response to a valid legal request such as a court order, warrant, or subpoena from Philippine law enforcement authorities, jlibet may disclose player data as required. Where permitted by law, we will attempt to notify affected players of such requests.

7.5 Service Providers

jlibet engages third-party service providers (such as cloud hosting, analytics, and fraud detection providers) who may process personal data on our behalf. These providers are bound by data processing agreements that restrict their use of your data to the specific services they provide to jlibet.

8 Data Retention

jlibet retains personal data for as long as necessary to fulfil the purposes for which it was collected and to comply with applicable legal obligations. The following general retention periods apply:

• Active account data: Retained for the duration of your active jlibet account;
• Transaction and gaming records: Retained for a minimum of 5 years following the date of the transaction or gaming session, in accordance with Philippine financial record-keeping requirements;
• KYC documents: Retained for a minimum of 5 years following account closure or the end of the customer relationship;
• Customer support communications: Retained for 2 years from the date of the interaction; and
• Marketing consent records: Retained until consent is withdrawn and for a reasonable period thereafter as evidence of the consent.

When retention periods expire, personal data is securely deleted or anonymised. Where anonymisation is used, the resulting data may be retained indefinitely for analytical purposes as it no longer constitutes personal information.

9 Cookies and Tracking Technologies

jlibet uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file placed on your device by your browser when you visit jlibet. We use the following categories of cookies:

• Strictly necessary cookies: Essential for the jlibet platform to function, including session management, login authentication, and security. These cannot be disabled without disrupting core platform functionality.
• Functional cookies: Remember your preferences such as language settings and recently played games to personalise your jlibet experience.
• Analytics cookies: Collect anonymised data about how players use jlibet, which pages are visited most, and where errors occur — used to improve the platform.
• Security and fraud detection cookies: Help jlibet identify suspicious login behaviour, unusual transaction patterns, and potential account takeover attempts.

You can control non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the jlibet platform. Your continued use of jlibet following your review of this policy constitutes acceptance of our use of strictly necessary cookies.

10 Data Security

jlibet implements a range of technical and organisational security measures designed to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data in transit between your device and jlibet servers;
• Encryption at rest for stored sensitive data including identity documents and financial records;
• Role-based access controls limiting employee access to personal data on a need-to-know basis;
• Multi-factor authentication requirements for staff accessing systems containing player data;
• Regular security assessments and vulnerability testing of the jlibet platform; and
• Incident response procedures for detecting, containing, and reporting data security incidents.

In the event of a data breach that is likely to result in a risk to your rights and freedoms, jlibet will notify the National Privacy Commission within 72 hours of becoming aware of the breach, and will notify affected players without undue delay where required by law.

11 Your Rights Under Philippine Law

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jlibet:

• Right to Access: You may request a copy of the personal data jlibet holds about you, along with information about how it is used and with whom it has been shared.
• Right to Correction: You may request that inaccurate or incomplete personal data held by jlibet be corrected or updated.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where consent has been withdrawn, or where processing is unlawful — subject to overriding legal retention requirements.
• Right to Object: You may object to the processing of your personal data where that processing is based on legitimate interests, including the use of your data for direct marketing.
• Right to Data Portability: You may request a copy of your personal data in a structured, commonly used, and machine-readable format for transfer to another service provider where technically feasible.
• Right to Complain: You may lodge a complaint with the National Privacy Commission of the Philippines if you believe jlibet has processed your personal data in violation of applicable law.

To exercise any of these rights, please contact jlibet via live chat or email as described in Section 15. We will respond to your request within 15 business days. Identity verification will be required before any data is disclosed or modified.

12 Marketing Communications

With your consent, jlibet may send you promotional offers, bonus notifications, free spin announcements, and news about jlibet platform updates via SMS, email, or push notification to your registered Philippine mobile number or email address.

You may withdraw your consent to receive marketing communications at any time by:

• Updating your communication preferences in your jlibet account settings;
• Clicking the unsubscribe link included in any jlibet marketing email; or
• Contacting jlibet customer support via live chat or email and requesting removal from marketing lists.

Please note that withdrawing marketing consent does not affect your ability to receive transactional communications that are necessary for the operation of your account, such as deposit confirmations, withdrawal notifications, security alerts, and support responses.

13 Minors

jlibet is strictly prohibited to persons under 21 years of age. We do not knowingly collect or process personal data belonging to individuals under 21. If jlibet becomes aware that personal data has been collected from an individual under the age of 21, that data will be deleted and the associated account closed immediately.

If you believe that a minor has registered on jlibet or that jlibet has collected data from a minor, please notify us immediately through the contact details in Section 15 so we can take prompt corrective action.

14 Changes to This Privacy Policy

jlibet may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable law. When material changes are made, we will notify registered players by email or by displaying a prominent notice on the jlibet platform at least 7 days before the changes take effect.

The effective date at the top of this policy reflects the date on which the current version was published. Your continued use of jlibet following the effective date of any revision constitutes your acknowledgement of the updated policy. We encourage you to review this page periodically.

15 Contact and Complaints

For any questions, requests, or concerns relating to this Privacy Policy or the way jlibet handles your personal data, please contact our Data Privacy team through the following channels:

• Live Chat: Available 24/7 on the jlibet platform. Average response time is under 3 minutes.
• Email: [email protected] — please include "Privacy Request" in your subject line for faster routing.

jlibet serves players across Metro Manila, Cebu, Davao, Quezon City, Makati, and all regions of the Philippines. Our support team is familiar with local privacy rights and will handle your data request respectfully and promptly.

If you are not satisfied with jlibet's response to a privacy complaint, you have the right to escalate your complaint to the National Privacy Commission of the Philippines.